What if I received a damaged item?

If you received a defective item please follow these steps:

1. Kindly notify us immediately by contacting our support team at suppoet@downwardkarma.com
2. Include a photo of the damaged item so we can start an investigation. We will provide the best course of resolution for you.
3. If deemed as a manufacturer’s defect, we will issue a return label for you
4. Return the product to us using the return label
5. Once we receive the item back, we will evaluate whether the defect is indeed manufacturer-related
6. If so, we will send a replacement or process a refund for you.

All returns and exchanges will be subjected to our Terms of Service and Refund Policy.

 

Where can I track my order?

You will recieve a email when the order is placed. When the product ships you will recieve email with the tracking number.

 

No one is responding to my email.

Kindly check your Spam folder as it sometimes gets caught in Spam filter.

 

 

I still don't receive my refund.

It usually takes 3-5 business days before it appears back on your account. Otherwise, kindly contact our support team so we can check this further for you.